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Frequently Asked Questions
What are Managed IT Services?
Managed IT Services provide your business with a dedicated team of IT experts who proactively manage and support your entire technology infrastructure. This includes everything from your servers and network to your individual computers and software. Instead of waiting for something to break, we work to prevent issues from happening in the first place, ensuring your systems are always running smoothly and securely. This allows you to focus on your core business, knowing your IT is in expert hands.
Is Managed Services right for my company?
Managed Services are beneficial for businesses of all sizes. For small and medium-sized businesses (SMBs), it provides the expertise of a full IT department at a fraction of the cost, leveling the playing field with larger competitors. For larger companies with existing IT teams, we can provide specialized expertise, handle day-to-day maintenance, and free up your internal team to focus on strategic initiatives that drive business growth.
How is Toos Solutions different from other MSPs?
In the event of a security incident, our team is ready to respond immediately, minimizing downtime and ensuring a swift recovery.
Do you offer 24/7 support?
Yes, we offer 24/7 monitoring of your systems to ensure they are always secure and operational. We also offer 24/7 helpdesk support as an optional add-on for businesses that require round-the-clock assistance.
Can you work with our existing IT team?
Absolutely. We can work in a co-managed capacity to supplement your existing IT team. We can provide specialized expertise, handle day-to-day maintenance, or manage specific aspects of your IT infrastructure, allowing your team to focus on strategic initiatives.
How difficult is it to switch to Toos Solutions from another provider?
We make the transition process as smooth and seamless as possible. Our dedicated onboarding team will manage the entire process, from gathering the necessary credentials to configuring your systems. We work closely with you to ensure there is no disruption to your business operations. Our goal is to make the switch so easy, you’ll barely notice it happening.
What does the onboarding process look like?
Our onboarding process is designed to be thorough and efficient. We start with a comprehensive audit of your existing IT infrastructure to understand your current setup and identify any potential issues. We then create a detailed migration plan and work with you to schedule the transition at a time that is convenient for your business. Throughout the process, we provide clear and regular communication to keep you informed every step of the way.
How are your services priced?
We offer flexible and transparent pricing models to suit your business needs. Our managed services are typically priced on a per-user, per-month basis, which provides you with a predictable and scalable IT budget. We also offer fixed-price project work for specific IT initiatives.
